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Please use this identifier to cite or link to this item: http://rudar.ruc.dk/handle/1800/3291

Title: Udarbejdelse og anbefaling af et vidensdelingssystem til Roskilde kommunes IT-afdeling
Authors: Aasted, Anders
Ettrup, Stefan
Lassen, Anders Buch
Jønsson, Naja
Sandemann, Isabel Lund
Advisor: Juul, Niels Christian
Keywords: Vidensdeling
Nonaka
MUST-metoden
IT-forundersøgelse
Iterativ udviklingsproces
Kvalitative interviews
Design og produktudvikling
Usability test
Implementeringsproces
Communities of Practice
Wenger
Grudin
Examination Date: 17-Jan-2008
Issue Date: 13-Jun-2008
Abstract: The focus of this report is Participatory IT Design - from initial analysis to a recommendation of a suitable IT-solution. The case study in this report concerns the IT-department in Roskilde Municipality. The IT-department’s needs and demands for a Knowledge Management System is uncovered through interviews as proposed by the MUST-method. This method is combined with an iterative design process in order to progress from the initial analysis of the department to design-activities that lead to a recommendation of an appropriate system; Service Desk Plus. This recommendation is based on the preceding preparation of a horizontal prototype and an evaluation of through usability tests. The main subjects in the report are; Iterative design process, user interface, usability, Knowledge Management and Implementation.
URI: http://hdl.handle.net/1800/3291
Subject: Thesis
Education: Informatik / Informatics - not master thesis
Appears in Collections:Informatik rapporter / Informatics projects
Projektrapporter og specialer / Projectreports and master thesis

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