Trust & Control - Black & White?

Abstract

The primary intention of the project is not to give any policy recommendation or create an ideal development model for Moncord CU, but rather to understand the organization and its structure and its trust relationship with its members and how can it be understood in modern organizational context. The problem formulation will be answered with the help of presented theories and collected empirical data. The hypothesis in this project is that Moncord’s members trust is the most crucial element in existence of the organisation. The project is here to understand the relationship between ‘control’ and ‘trust’ relationship in this organization, when there is no control embedded from the external organizations. The introductory chapter has given empirical understanding of the problem that the regulatory framework is weak, in terms of systematic control quality organisation does not exist and furthermore the discussion will be taken place in form of understanding the foundations of member trust in Moncord. The theories of “Trust” and “Trust/Control Duality” will support the problem formulation in the terms of giving theoretical explanation in the form of overall understanding of members’ trust in Moncord, moreover how it support the control system and in return, how the control system creates trust in this organisation. The theory of cultural dimensions will give a different angle to the problem formulation by supporting it with cultural understanding of individuals and organisation and to what extent it can influence the concept of trust and control in the organisation. The empirical data will demonstrate the ideas presented in the theories chapter.